E-Commerce Customer Service Representative (Marketplace & Online Orders) - Bali, Indonesia

Join FNT Clothing Corp. as an E-Commerce Customer Service Representative and play a pivotal role in delivering exceptional support to our growing customer base in the dynamic world of online retail. Based in the vibrant regions of Bali, Indonesia, you'll be at the heart of our e-commerce operations, ensuring every customer interaction is smooth, efficient, and memorable.

As a member of our dedicated team, you'll handle a wide range of customer inquiries, from order status updates to product recommendations, all while maintaining a friendly and professional demeanor. With tools like Zendesk and Shopify at your disposal, you'll have the resources to provide top-notch support and streamline our processes.

This is your chance to grow within a company that values innovation, customer satisfaction, and personal development. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a team that's shaping the future of e-commerce in Bali.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service through various channels, including email, live chat, and phone.
• Handle customer inquiries, complaints, and requests, ensuring timely and accurate responses.
• Manage and update customer orders using Shopify and other e-commerce platforms.
• Assist with product recommendations and troubleshoot any issues related to product information.
• Monitor customer feedback and use it to improve our services and products.
• Collaborate with the sales and marketing teams to enhance the customer experience.
• Stay updated with the latest trends and best practices in e-commerce customer service.
• Maintain a high level of accuracy and attention to detail in all customer interactions.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in customer service, preferably in the e-commerce industry.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.
• Proficiency in using Zendesk, Shopify, and other customer service software.
• Familiarity with e-commerce platforms and processes is a plus.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Proven track record of delivering exceptional customer service.
• Enthusiastic and passionate about helping others.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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